Refund policy
Return & Cancellation Policy
At Semira Fashion, customer satisfaction is our priority. As our products are made to order, please read our return and cancellation policy carefully before placing an order.
Order Cancellation
Orders may be cancelled free of charge before they have entered production.
Once production has started, orders cannot be cancelled or modified because each item is made specifically for you.
If you need to cancel your order, please contact us as soon as possible at support@semirahf.com.
Returns
Customers in the European Union have the right to request a return within 14 days of receiving their order, in accordance with applicable consumer protection laws.
To qualify for a return, the item must:
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Be unworn and unused.
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Be in its original condition.
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Include all original tags and packaging.
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Be accompanied by proof of purchase.
To request a return, please contact returns@semirahf.com before sending any items back.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs showing the problem.
After review, we will provide a replacement or full refund at no additional cost.
Print-on-Demand Products
Because our products are printed specifically for each customer, we cannot accept returns or exchanges due to:
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Ordering the wrong size.
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Changing your mind.
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Incorrect shipping information provided by the customer.
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Personal preference after receiving the product.
Please review our size guides carefully before placing your order.
Refunds
Once your approved return has been received and inspected, we will notify you by email.
Approved refunds are processed to your original payment method within 10 business days.
Depending on your bank or payment provider, it may take additional time before the funds appear in your account.
Return Shipping
If the return is due to a manufacturing defect, damaged product, or our mistake, we will cover all return or replacement costs.
If the return is requested for another eligible reason, the customer is responsible for return shipping costs unless otherwise required by law.
Contact Us
General Support: support@semirahf.com
Returns: returns@semirahf.com
General Information: info@semirahf.com
Website: https://semirahf.com